FAQs

If you have moved, you need to inform our Registrar. You can do this by either:

• updating your UK address online via your Shareview Portfolio at www.shareview.co.uk. Click on “Change my address” in Quick Links and provide your new details; or
• see “How do I register for a Shareview Portfolio” in these FAQs for more information on registering; or
• downloading and completing the Change of Address Form and returning it to our Registrar; or
• advising our Registrar of your new address in writing at the address detailed above; or
• contacting the shareholder helpline on the telephone number detailed above.

Further information can be found on the “Registering an address change” page under Shareholder Services at www.shareview.co.uk or by contacting Equiniti.
 

To register a name change, you will need to write to Equiniti Group.

Further information on the details and supporting documentation required can be found on the “Register a Name Change” page under Shareholder Services at www.shareview.co.uk or by contacting Equiniti directly.
 

In order to carry out a private share transfer, please download and complete a Stock Transfer Form. If you have any queries in relation to the form or if you hold your shares through a nominee account, please contact our Registrar.

As it is often uneconomical to sell small numbers of shares, the Orr Mackintosh Foundation, a registered charity, administers a charity share donation scheme called “ShareGift”. Shares are transferred to the name of the Foundation and aggregated until such a time that they can be sold. The proceeds are then given to a growing number of UK charities.

ShareGift can also assist with larger, tax-efficient gifts of shares that you may wish to make to charity.

For more information on any aspects of ShareGift, visit its website or alternatively visit the HMRC website.

Equiniti’s Bereavement team is available to provide help and practical support when a shareholder dies.

You can speak to the Bereavement team by contacting Equiniti and selecting the Bereavement team option.

Further information, including a guide on what to do when a shareholder dies and the services that can support you, can be found on our website www.shareview.co.uk/clients/benefactor.

Equiniti keeps a record of your name, address and the number of shares you own.

If your certificates are lost, stolen or destroyed, Equiniti can arrange for the issue of duplicate certificates. Simply contact Equiniti as soon as you can, quoting your Shareholder Reference if possible.

Equiniti will need to arrange for you to complete a Letter of Indemnity covering the Company for any loss arising from a dispute over who owns the shares and you may be charged for this depending on the value of the share certificate. Once this is done, Equiniti will send you a duplicate certificate.

Generally, there is no charge if the value of shares represented by the certificate is £50 or less. More information on this process can be found on Shareview, under the “Report a lost share certificate” section.

If you find your share certificate(s) before the Letter of Indemnity is processed, you will need to advise the Registrar as soon as possible.

A "cooling off" period of 14 days is implemented once a certificate has been reported lost. During this period, if you locate your certificate then the restriction will be removed without charge. If your certificate is located after this period, then a found certificate administration fee may apply.

If you are a sole shareholder based in the UK, you may be entitled to use the Telephone Express Service to report your certificate as found. You will require a UK debit card should any fees be payable, and all calls will be recorded.

All other shareholders should send the Registrar written confirmation at their address.

If a lost certificate is found after a replacement certificate has been issued, you will need to send the old certificate to the Registrar. Please note that any already paid Letter of Indemnity fees will not be refunded.

A profitable company may distribute some of its profits among the company's shareholders as a dividend payment.

For more details, please see our Dividend Policy and financial calendar.

If you have lost a historical dividend cheque or found an out-of-date dividend cheque, you should contact Equiniti as soon as possible.

It will arrange for the cheque to be stopped and then send you the outstanding payment(s) direct to your bank account, provided bank details have been supplied.

For further information including any applicable fees, please visit the “Request a reissue” page under Shareholder Services on www.shareview.co.uk or contact Equiniti.

Having dividends paid into your bank account means you can:

1. ensure receipt of your dividend in the designated bank account;
2. avoid waiting for the dividend cheque to clear, allowing you to earn interest or draw on the funds immediately;
3. ensure you receive the dividends even if you have moved house and not informed our Registrar; and
4. minimise the risk of theft or fraud.
    

• you can provide your bank details online via your Shareview Portfolio at www.shareview.co.uk. Follow the link from “My Investments” to view your holdings summary, access the Dividend Election page for your holding and follow the instructions on screen to provide your nominated bank account and change your dividend currency election if required; or
• if you are a sole holder with 2,500 shares or fewer, you can provide your nominated bank account details over the phone by contacting Equiniti; or
• downloading and completing a Change of Mandate form.

See “How do I register for a Shareview Portfolio” in these FAQs for more information on registering.

Equiniti offers a range of shareholder information and forms online at Equiniti’s shareholder website, www.shareview.co.uk

In addition, by registering for a Shareview Portfolio you can:

• update your details online including your address and dividend payment instructions;
• buy and sell shares easily;
• receive certain shareholder communications electronically;
• send your general meeting voting instructions in advance of shareholder meetings;
• view information about and join the MONY Group PLC Dividend Reinvestment Plan (‘DRIP’); and
• access your online statements.

It is free to use, secure and easy to administer.

You can register for a Shareview Portfolio at www.shareview.co.uk/register

To register you will need your 11-digit Shareholder Reference issued to you by Equiniti. This can be found on recent correspondence issued by Equiniti such as a dividend confirmation, share certificate or VSA statement.

Once you have registered for a Shareview Portfolio, an activation code will be issued to you in the post which you will need to complete your registration.

Link Share Dealing Services

A quick and easy share dealing service to either sell or buy shares in many leading UK companies is provided by Link Asset Services. An online and telephone facility is available providing our shareholders with an easy-to-access and simple-to-use service.

There's no need to pre-register and there are no complicated forms to fill in. The online and telephone dealing services allow you to trade "real time" at a known price which will be given to you at the time you give your instruction.

To deal online or by telephone all you need is your surname, Investor Code, full postcode and your date of birth. Your Investor Code can be found on a recent share certificate or tax voucher. Please have the appropriate documents to hand when you log on or call, as this information will be needed before you can buy or sell shares.

For further information on this service, or to buy and sell shares, please contact:

• www.linksharedeal.com (online dealing); or
• 0371 664 0445 (telephone dealing – calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate. We are open between 8.00am–4.30pm, Monday to Friday excluding public holidays in England).

Full terms, conditions and risks apply and are available on request or by visiting www.linksharedeal.com.

This is not a recommendation to buy or sell shares. The price of shares can go down as well as up, and you are not guaranteed to get back the amount that you originally invested.

Link Group is a trading name of Link Market Services Trustees Limited which is authorised and regulated by the Financial Conduct Authority.