Our purpose of helping households save money has never been more important and as a company committed to sustainability, we embrace the responsibility to lead by example in fostering a greener, more environmentally conscious future.

Investing in a sustainable future is not just a choice; it’s our commitment to building a legacy of resilience and responsibility.

Shazadi Stinton
Group General Counsel and Company Secretary
Shazadi Stinton

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Our Sustainability Framework outlines our Environmental, Social, and Governance (ESG) ambitions.

We continue to strive to minimise our environmental impact. In 2024 we obtained accreditation of our science-based targets, the publication of our Climate Transition Plan, and the collection of data from our suppliers to explore ways to reduce our Scope 3 carbon emissions. Our report details our Greenhouse Gas (GHG) emissions, our Streamlined Energy and Carbon Report, and our UK Climate-related Financial Disclosure Regulations 2022. Additionally, we provide information on our social responsibility efforts towards our communities and employees.

We maintain a robust governance framework supported by our Code of Conduct, which applies to all employees. This Code emphasises ethical behaviour, compliance with relevant laws and regulations, and making the right decisions. It also reaffirms our commitment to globally recognised human rights principles as outlined in the International Labour Organisation’s Declaration on Fundamental Principles and Rights at Work and the United Nations’ Universal Declaration of Human Rights. In 2024, we conducted a thorough review of all Group Policies to ensure their continued relevance and applicability. Key policies reinforcing our Code of Conduct include our Anti-Slavery and Human Trafficking Policy, Anti-Bribery and Corruption Policy, and Competition Law Policy.

More information about each of the pillars can be found on our Environment, Social and Governance pages

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Sustainability Governance Framework

The Board takes overall accountability for the oversight of the Group’s risks and opportunities, which includes climate change. The Board receives regular updates from management as well as the Risk and Sustainability Committee on environmental and climate-related matters and considers the risks and opportunities arising from climate-related change at least three times a year.

Assurance of climate-related measurement and reporting

We continue to operate the internal processes we introduced in 2022, to include the peer review of data submitted to our external partner which helps us to produce our carbon footprint to ensure its accuracy, traceability and completeness. 

Management’s role in assessing and managing climate-related risks and opportunities

The Group General Counsel and Company Secretary holds a pivotal role in steering our climate change agenda, ensuring the communication of our environmental ambitions and commitments throughout the organisation. This includes working with the Green Team and other Executives, senior management and the Board, to consider ways to reduce waste, reduce our carbon footprint or increase awareness of the risks and opportunities of climate change on the business.

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United Nations Global Compact

In 2023, our organisation took a significant step towards global corporate responsibility and sustainable business practices by becoming a signatory of the United Nations Global Compact. Embracing the principles of the Compact, we committed to aligning our operations and strategies with ten universally accepted principles in the areas of human rights, labour, environment and anti-corruption. This decision not only reflects our commitment to upholding fundamental values but also positions us as a responsible business actively contributing to the achievement of the Sustainable Development Goals. As a signatory, we look forward to collaborating with like-minded entities, sharing best practices and collectively working towards a sustainable future for all.

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Science Based Targets initiative

Our Company has received commendation from the Science Based Targets initiative (‘SBTi’) for our ambitious environmental commitments. The SBTi’s Target Validation team has rigorously assessed and classified our Scope 1 and 2 target ambition, affirming its alignment with a 1.5°C trajectory. This recognition underscores our dedication to combating climate change and marks a significant milestone in our journey towards a sustainable future. We are proud to be at the forefront of climate action, driving positive change through our robust and impactful environmental targets.

This year, we also launched our Climate Transition Plan, which was reviewed and approved by the Board in December 2024.